Shipping & Returns
SHIPPING
Shipping is Royal Mail 48 Hour TRACKED for £3.25 if your order is under £50.
Shipping is Royal Mail 24 hour TRACLED for £4.25 if your order is under £50.
*ORDER BEFORE 12 NOON ON 20TH DECEMBER 48 HOUR SHIPPING FOR CHRISTMAS DELIVERY
*ORDER BEFORE 12 NOON ON 21ST DECEMBER 24 HOUR SHIPPING FOR CHRISTMAS DELIVERY.
Orders over £50 will receive free shipping.
Your order will be shipped 1-2 working days. Orders placed before 12 noon will be posted the same day.
If your order doesn't arrive within 10 working days from being dispatched then please contact me by emailing radishandpear@outlook.com. Emails will be responded to within 48 hours, but usually same day.
RETURNS
Radish & Pear does not accept returns or exchanges unless the product purchased is defective upon receipt. Please note that all products are thoroughly inspected prior to shipment, and so any damage present upon receiving the products is most likely to have occurred during shipping. If this should arise, please email radishandpear@outlook.com to notify us. Please include photos and the order number, so we can effectively address your concern. Customers are responsible for examining the received product and notifying us immediately if there are damages present due to shipping/handling - this should be done within 3 days of receiving the item.
A lot of our products are handmade, and therefore some small imperfections/inconsistencies (that fall within a normal range for a handmade item) may occur. Examples of these may include very small bubbles (in clay pieces), slight variances of colour from what appears on screen, or other small marks that in no way affect the functionality or overall aesthetic appeal of an item. Baroque pearls by nature, often have blemishes and a difference in shape, so the pearls will never look identical to those you see on in the photograph (to me, that's what makes them so beautiful!). It may also include pairs not being symmetrical/matching completely - aka not looking machine-made. Please take all this into account when you buy any of my products.
Note: Replacement shipping for any items to be covered by Radish & Pear. We are not responsible for replacing items that have been damaged outside of the 3 days timeframe mentioned above. If items are damaged or broken following reception of them, Radish & Pear and its employees are not responsible for compensation or replacement of damaged items. Refunds will not be given for items that are broken or lost by customers.
JEWELLERY CARE:
STORING YOUR JEWELLERY: Ensure your items are stored in a dry and cool plated when not being used. Avoid the contact with water, oils, lotions, creams, harsh chemicals etc. This means not wearing your jewellery when applying said products above, or whilst showering or using hairspray. This is all to prevent damage to the protective coating on the jewellery. If you follow the storage recommendations above then your products will stay shiny and bright for longer.
WEARING YOUR JEWELLERY: Ensure all jewellery items are securely fastened whether via earring back, hoop latch, clasp, etc. We are not responsible for lost/missing earrings due to not verifying items are completely fastened. Do not tug, bend, fiddle with your earrings as any rough handling may cause breakage that we are not entitled to cover the cost and not obliged to replace.